Non-judgmental questions + active listening → positive communication.
This involves a lot more than talking.
Here are some different ways to communicate:
Words: spoken, written, sung + signed––they’re more accurate with a bigger emotional vocabulary.
Body language: facial expressions, arm positions, posture… they all show the feelings behind your words.
Reciprocity: the balance of getting to know someone else with them getting to know you… is it mutual?

Image Source: The Counseling Palette
Have 2 extra minutes? Watch this video from MassDPH on respectful + clear communication or this one from HeartlandZA on active listening.